Attention to Detail
At F.J.Ratchford Ltd., we continue to try and ensure that we pay particular attention to detail regarding our products and services. From a company point of view this is always work in progress, and over the last 125 years, we have changed our business model considerably, by improving our operating systems, developing exciting new materials, and making product enhancements wherever possible. These days, we are more aware of our customers increasingly high demands, and we constantly strive to try and reach these levels, and once met, continue to ensure that they are maintained. Once our materials are produced, we check them against our master lab samples to ensure that they meet both ours, and our customer's requirements, by paying close attention to detail. Whether you order a roll or we produce a special special making to match your own shade, we take great care to ensure the colours, and specifications firstly meet with our approval. A great deal of work, time and money are placed in our hands, from the moment we receive your order, and we are compelled to ensure that we give the service required. From time to time, things do go wrong, whether in or outside our control, and we take any complaints extremely seriously, as we are committed to finding the answers and resolving issues as quickly as possible. Please contact us by email at firstname.lastname@example.org to discuss anything regarding our attention to detail, service, complaints, or anything where you believe we can assist you further.
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