Making A Ratchford Purchase
We want to make purchasing goods online via our website an easy experience, and so have listed the following steps to ensure a smooth transaction.

To make a purchase simply browse our online store, and click ‘add to cart’ when you find an item you’d like to purchase. Whilst viewing your cart, you are then able to change quantities using the arrows above and below the number of the quantity selected. Orders generated online can be amended before payment is made.

Once you have checked your order please proceed to the checkout. At this stage, you will be required to complete the signing up/registering process whereby we require your full address and delivery details, plus preferred method of payment. If you have already registered as a customer, your delivery and billing address will be saved within your account. You can also now checkout as a ‘guest’ to save yourself some time.

Upon completing the order your delivery charge will be calculated. VAT at the appropriate rate will be added to the order. You can choose your preferred delivery option (post, FedEx etc.) Once details have been confirmed you will be taken through to the secure section of our website where you will be required to complete card details, either through PayPal or EPDQ (with a credit/debit card) – both are secure and trusted payment methods.

Upon completion please click on the submit payment option, where you will receive an email to confirm that your order has been received. Due to promotions, offers, clearing lines etc. it is likely that there will be occasionally some products which will be less expensive online than they may be in store and sometimes vice versa. These are special deals and will be treated as such.

Minimum Order Value

Our minimum order value online is £10 per transaction, and prices shown are exclusive of carriage and subject to VAT at the appropriate rate.

Post, Packing & Delivery Schedule
Our postal rates are calculated on size and weight. A lot of our materials are dispatched on rolls to avoid damage and so will not be able to be sent via post – due to length and height restrictions. This means that some packages will be posted via Royal Mail and others via UK Mail or FEDEX couriers.  If there is an issue we will contact you to arrange an appropriate shipping method. We make an appropriate charge for packaging, calculated through dimensions, and our online postage and packing costs are automatically calculated based on the weight and size of your parcel. Wherever possible, we try and dispatch orders received before noon on the same day, however sometimes delays may occur, and we will always do our best under these circumstances.
Should items not be available for dispatch due to stocks etc, we aim to notify you within 24 hours. Our preferred couriers are Royal Mail, UK Mail, and UPS.

For Royal Mail 1st Class deliveries please allow up to 1 week for delivery, UK Mail and UPS are usually reliable to deliver between 1-2 working days. Any items sent via courier rather than the Post will all have tracking options available. Please contact us for your parcels tracking number/code if you should require it. We can provide same-day service but this would be available upon request, and we would suggest contacting us in advance of placing an order to be sure the desired delivery can be met.

Back Orders

Due to the nature of our business, holding stocks, and immediate dispatches cannot always be guaranteed. If your item is not in stock, with your approval we will place the item on back order and dispatch as soon as we can, however, if this means an unacceptable delay, we will either offer an alternative product or if this is still unacceptable we will cancel the order and offer a full refund.

Shipping Abroad

Our online store is set up for most European countries. VAT-free purchases are available for European customers who provide us with a company VAT number.
We can dispatch goods to most countries, but services are dependent on goods clearing Customs and you as the customer are liable to pay any local tax etc. VAT / Tax Charges. VAT at the appropriate rate is payable on all orders that are to be delivered to countries within the European Union.
All shipments made to countries outside of the EU are not subject to value-added tax (VAT). Please note, that shipments destined for countries outside of the EU, may be subject to local import duties and taxes in which the customer will be liable.

Reaching Ratchfords
If you would like to contact us, please either email us at enquiries@ratchford.co.uk or alternatively, you can telephone us during office hours (Monday – Friday  9 am – 5 pm) on 0161 480 8484 or write to us at F. J. Ratchford Limited., Kennedy Way, Green Lane, Stockport, Cheshire SK4 2JX.

Ratchford Privacy Policy
F.J. Ratchford does not disclose buyer’s information to third parties. Confidential information is processed through our secure website, and all confidential information received by us is destroyed after use and not kept on file.  Data collected by this site is used to take and execute orders. Information is disclosed only for delivery purposes.


If you are a private individual wishing to return goods purchased from us, please contact us as soon as possible after the purchase, but within 14 working days in order that we can make arrangements for their return to us by you. The customer is liable for the cost of returning goods, with a 25% handling fee from the total invoice, which will be deducted from your refund. Our Returns Policy excludes products sold to businesses. These are business-to-business contracts, and we cannot return items that have been personalised or made to a consumer’s specifications, cut lengths; and also goods that cannot, by their nature, be returned. Online selling is governed under the Distance Selling Regulations.

Payment Terms

Payment for goods can be authorized using a credit/debit card through PayPal or EPDQ – or alternatively a request can be made for a proforma invoice by contacting us. Please note – all bank charges on drafts will be the responsibility of the buyer.
We accept payment using the following credit cards, MasterCard, Visa, Switch and Visa Delta. If you are shopping from outside the United Kingdom, your order will be debited in pounds Sterling, and your credit card company will convert the transaction into your local currency. Credit card information can be sent by phone, fax, and post or via our encrypted form.
For security reasons, we request that confidential information is not sent by email. Orders will be charged at the time of execution, however, we will be only too pleased to offer a full reimbursement to the value of the invoice should we be unable to meet the required delivery time due to goods being unavailable.

International Deliveries
F.J. Ratchford Limited dispatch goods all over the world, and we would request that you contact us on info@ratchford.co.uk for quotations for goods sent outside Europe and the United States.
We are used to handling all shipping documentation (bills of lading, airway bills, packing lists, and Certificates of Origin (chargeable). Please contact our export department directly for that personal touch by calling 0161 480 8484.

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